Return Policy - Aromeia

1. RETURNS

Our policy lasts 30 days . If more than 30 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the condition you received it . It must also be in its original packaging .

1.1 Items not eligible for return

Certain types of merchandise are not eligible for return, including:

• Perishable goods: food, flowers, newspapers, magazines.
• Intimate or sanitary products.
• Hazardous materials or substances.
• Flammable liquids or gases.

Other items not eligible for return:

• Gift cards.
• Downloadable software.
• Certain health and personal care products.

To complete your return, a receipt or proof of purchase is required.

⛔ Do not return your purchase to the manufacturer.

1.2 Partial refunds (if applicable)

In some cases, only partial refunds are granted:

• Books showing obvious signs of use.
• CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
• Items damaged or incomplete for a reason not due to our error.
• Items returned more than 30 days after delivery.

2. REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email notifying you of the receipt of the returned item and the approval or rejection of your refund.

If your refund is approved, it will automatically be credited to your credit card or original method of payment within a few days .

2.1 Delayed or Missing Refunds

If you have not yet received your refund:

1. Double-check your bank account .
2. Contact your credit card company , there may be a processing delay.
3. Contact your bank , there is often a processing time before the refund is displayed.

If after these steps you still have not received your refund, please contact us at contact@aromeia.com .

2.2 Sale or Promotional Items

❌ Only regular-priced items are refundable. Unfortunately, sale or promotional items cannot be refunded.

3. EXCHANGES (IF APPLICABLE)

We only replace defective or damaged items . If you need to exchange an item, please email us at contact@aromeia.com and ship the item to: 📍 60 Place François 1er, Paris, Ile de France, 75008, France .

4. GIFTS

• If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of the returned item.
• If the item wasn't marked as a gift , or the buyer had the order delivered before giving it to you, we will send a refund to the buyer .

5. SHIPPING

📦 To return your product, you must send it to: 60 Place François 1er, Paris, Ile de France, 75008, France.

5.1 Shipping costs

Shipping costs to return your item are your responsibility and are non-refundable . If you receive a refund, these costs will be deducted from your refund amount.

⏳ Depending on your location, the time it takes to receive the exchanged product may vary.

📌 For any item valued over €75 , we recommend opting for a tracked shipping service or insurance . We do not guarantee receipt of your returned item.

📩 Contact for returns and exchanges : contact@aromeia.com